How to Raise a Complaint

Last updated: October 2026

Everyone who contacts Churchstated Concrete should be treated fairly. If something did not go as it should, please say so. This page explains how to raise a complaint and what happens afterward. It is a general template and not legal advice.

What You Can Tell Us About

You are welcome to write to us about:

• Your experience when calling or messaging Churchstated Concrete
• How your personal information was handled
• Anything on this site that seems unclear or wrong
• The conduct of a provider you were connected with

If the Issue Is With a Provider

Providers in our network are independent businesses. Each one is responsible for its own estimates, pricing, workmanship and customer service. If there is a problem with work at your home, begin by raising it with the provider directly, and keep a written record.

Please tell us too. Feedback about providers helps keep the network honest, and providers who keep falling short may be removed. Know that Churchstated Concrete cannot settle contract disputes, return money paid to a provider, or act for a provider.

Sending Your Complaint

Email contact@churchstated.lat and include:

• Your name and a way to reach you
• The date you contacted Churchstated Concrete or the provider
• The number you called or the form you used, if you remember
• The provider's name, if you have it
• A short account of what happened and what outcome you hope for

After You Write

You should get an email confirming receipt, usually within a few business days. We then look into what happened, which may include contacting the provider. After that, you will get a reply explaining what we found and any steps we plan to take.

If You Are Still Unhappy

If the reply does not settle things, answer it and ask for a second look. You may also reach out to your state consumer protection office or attorney general, or to your local Better Business Bureau. Your state contractor licensing board may help with licensed providers.

Contact

Email: contact@churchstated.lat